Customer Help
Our team is always here to assist.
Frequently asked questions
Orders and Shipping
Most Righteus products are made or prepared specifically for each customer. Processing times may vary depending on the product and current order volume. Estimated processing and delivery times are displayed during checkout.
Once your order ships, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for the shipping carrier to update the tracking status.
We begin processing orders as quickly as possible. Contact us immediately after placing your order if you need to request a change or cancellation. We cannot guarantee changes or cancellations once an order has entered production or been shipped.
Contact us as soon as possible if you entered the wrong shipping address. We may be able to update it before the order enters production or ships. Righteus is not responsible for orders delivered to an address entered incorrectly during checkout.
Some products may be produced or shipped from different locations. As a result, items from the same order may arrive in separate packages and on different days. You will receive tracking information for each shipment when available.
First, check around your property, mailbox, parcel locker, and with members of your household or nearby neighbors. Carriers sometimes mark packages as delivered shortly before they arrive. If the package has not appeared within two business days, contact the shipping carrier and then reach out to Righteus for assistance.
Shipping delays may occur because of weather, carrier disruptions, holidays, or other circumstances outside our control. If your tracking information has not updated for an extended period or you believe your package has been lost, contact us so we can review the shipment and help determine the next step.
Contact us as soon as possible after receiving the package. Include your order number, a description of the problem, and clear photographs of the item and packaging. Once the issue has been reviewed, we will provide the appropriate replacement or resolution.
Need to swap an item?
Returns and Exchanges
Eligible items may be returned within 14 days of the confirmed delivery date. Items must be unworn, unwashed, unused, and returned in their original condition with any tags or packaging included.
Righteus does not offer direct product exchanges. Once an approved return is received and inspected, eligible customers will receive store credit that can be used to purchase a different size, color, or product.
Contact Righteus within 14 days of delivery and include your order number, the item you wish to return, and the reason for the return. Return instructions will be provided after your request has been reviewed.
Items that have been worn, washed, damaged, altered, or returned without authorization are not eligible. Personalized products, gift cards, clearance items, and items marked as final sale may also be nonreturnable unless they arrive damaged or incorrect.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.
After your return is delivered and inspected, approved store credit will be issued using the contact information associated with your order. Please allow several business days for the return to be reviewed and processed.
You may request a return within 14 days of delivery, provided the item remains unworn, unwashed, and in its original condition. Once approved, store credit will be issued so you can place a new order for the preferred size.
Sale and promotional items may be eligible for return within 14 days of delivery unless they are marked as final sale. Approved returns will receive store credit only. Items must be unworn, unwashed, unused, and in their original condition.
